Provider applications
Provider accounts require mobile verification and an application. Profile and required verification information can be reviewed by an administrator before approval. Application review is not the same as a public background-check or insurance guarantee.
Information shown before acceptance
An eligible provider can review the date, requested time, duration, general service area, and relevant service notes. The customer’s full address and direct contact details are withheld until the provider is authorised for the accepted request.
Provider standards
Providers are expected to communicate professionally, respect the customer’s home and privacy, follow the agreed scope, discuss changes before acting, and report safety or access problems.
Customer responsibilities
Customers should provide accurate access information, identify pets or relevant hazards, protect valuables, make agreed products and equipment available, and avoid requesting unsafe or unsupported work.
When something goes wrong
Contact support with the request reference and a concise description. This includes lateness, no-shows, cancellations, unsafe conditions, property concerns, disagreement about scope, or a service-quality concern. Keep relevant messages, photos, and payment records when safe to do so.
Immediate danger
TidyReady is not an emergency service. Call 911 or the appropriate local emergency service when anyone is in immediate danger, then contact TidyReady when it is safe.