Privacy

Privacy notice

What information we collect, why we use it, how long we keep it, and the choices available to you.

Updated August 2026

A homeowner using a mobile phone to arrange a cleaning visit — Only the information needed to operate and improve the service is collected.

This notice covers the current London pilot and the website, booking, provider, messaging, payment-status, and analytics features described below.

Information we collect

We collect the contact, address, booking, account, payment-status, support, and feedback information needed to operate the marketplace.

How we use it

We use information to verify users, match requests, send service messages, operate provider access fees, prevent abuse, provide support, and improve the service.

Attribution and location

Marketing touchpoints may be recorded with a visitor identifier. Provider location is collected only with consent for nearby matching and operational visibility, with retention controls.

Sharing and choices

Booking details are shared only as needed to fulfil a request. You can decline optional marketing and contact support about your account or privacy choices.