Booking help
Help with booking home cleaning
Answers about timing, payment, changes, accounts, and preparing your home.
Do I need an account?
No. You can submit a guest request and create an account later.
Is my visit confirmed immediately?
No. We’ll text you when a provider accepts and confirms the timing.
When do I pay?
Pay the provider directly after the cleaning.
Who supplies the products and equipment?
For the pilot, have them ready at home unless you arrange otherwise with the provider.
Can I choose the start time?
Choose your preferred time when requesting. The provider confirms the exact arrival time.
How do I change a request?
Use the private link sent with your request or contact support.