Booking help
TidyReady help centre
Answers about booking, pricing, cleaning, changes, privacy, and support.
Do I need an account to request cleaning?
No. You can submit a guest request and create an account later.
When is the visit confirmed?
Submitting the form creates a request, not a confirmed booking. We’ll text you when a provider accepts and confirms the timing.
How is the customer price calculated?
The current hourly rate is multiplied by the selected visit length, starting at four hours. The estimated service amount appears before the request is sent.
When and how do I pay?
For the current launch model, pay the provider directly after the cleaning using the method you agree with them. TidyReady does not charge the customer’s card for the cleaning.
Who supplies products and equipment?
Have them ready at home unless you arrange otherwise with the provider before the visit.
Can I choose the start time?
Choose a preferred whole-hour start time. The provider confirms the exact arrival time after accepting.
What if no provider is available?
The request remains unconfirmed. Support may help adjust the time, duration, or customer price, but no change is final without the customer’s agreement.
How do I change or cancel a request?
Use the private request link or contact support as soon as possible. No customer cancellation charge is published unless it is shown and accepted before submission.
What if the provider is late or does not arrive?
Contact support with the request reference. TidyReady can review the request and help with next steps, but the site does not promise a replacement or compensation that has not been approved.
How are my address and contact details shared?
Before acceptance, an eligible provider sees only the request details needed to decide, including the general area. The full service details become available only at the appropriate confirmed stage.
How do I report a safety concern?
Contact support and include the request reference. TidyReady is not an emergency service; call 911 when there is immediate danger.