Contact

Tell us which request or account needs attention.

Contact customer or provider support about a booking, application, safety concern, or privacy request.

Updated August 2026

A homeowner reviewing service details on a mobile phone — Include the request reference when you have one, but do not email identity documents or payment credentials.

Customer support

Ask about a cleaning request, schedule, provider match, cancellation, or service concern. Include the request reference and the mobile number used for the request only when needed to locate it.

Provider support

Ask about an application, verification action, opportunity, booking, or provider payment status. Sensitive documents should be uploaded only through the protected provider workspace.

Safety or privacy concern

Put Safety concern or Privacy request in the subject and explain what happened. Do not use email for an emergency; call 911 when there is immediate danger.

Response expectations

Support reviews messages as they are received. No fixed response-time promise is published yet; urgent safety matters should also be handled through the appropriate emergency channel.

Email TidyReady support